DIFITE always adheres to the concept of warm hearted service, abandons traditional passive service methods, and invests special funds and manpower, Form a BBC work team with host customers to directly face the market and serve end customers.
BBC (BUSINESS TO BUSINESS TO CUSTOMER) refers to a work mode that actively solves problems for customers through active collaboration between suppliers and OEM, with the winning customer satisfaction as core goal.
Work policy: Find out "what is the customer's problem" for each problem, and achieve "less customers entering the store" by improving products and services
Core indicator: arrive at the designated customer site 24 hours a day nationwide, with a 100% completion rate of service and improvement on schedule
Since the launch of BBC work, we have worked with host customers to enter the market, solved one difficult problem after another, and established extensive connections with car owners, By continuously upgrading service technology, developing service equipment, improving service methods, and promoting maintenance technology, we have achieved a triple win.